Week 15
1) What was
the biggest surprise for you in the reading? In other words, what did you read
that stood out the most as different from your expectations? I really
enjoyed reading on how SKS focused on customers and considered that to be the
most critical factor in their growth. When referring to finance companies, I
think most believe they are only out for themselves/bottom line. I thoroughly
enjoyed reading a different perspective and how their customers were so
important they wouldn’t give in to bad business practices.
2) Identify
at least one part of the reading that was confusing to you. I did not find any of the
reading confusing. It was actually very well written and easy to understand the
concept.
3)
If you were able to ask two questions to the author, what
would you ask? Why? I think I would really dig into the author’s personal feelings towards
what they are doing. I feel like this article could turn into a very long
interview. The author went into detail on how SKS became who they were but I
would want more in depth discussion on the emotional aspect of those hurdles
mentioned.
4) Was there
anything you think the author was wrong about? Where do you disagree with what
she or he said? How? I think the author is passionate about SKS and its rise to
success and there is nothing wrong with the way he has presented it. I would
say that SKS is an exception in the finance world. They are much more
humanistic in their approach.
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